Chrome
In the call page, select the lock icon in the address bar.
Set Camera and Microphone to Allow, then reload the page.
If still blocked: Chrome menu → Settings → Privacy and security → Site settings → Camera / Microphone → allow Grandist.
Safari (macOS)
With the call page open, go to Safari menu → Settings for This Website.
Set Camera and Microphone to Allow, then reload.
If macOS asks, open System Settings → Privacy & Security → Camera / Microphone and allow Safari.
Firefox
When prompted, choose Allow for Camera and Microphone.
To change later: select the lock icon → Permissions → Allow.
You can also check Firefox Settings → Privacy & Security → Permissions.
Microsoft Edge
Select the lock icon in the address bar.
Set Camera and Microphone to Allow, then reload.
Or go to Edge Settings → Cookies and site permissions → Camera / Microphone → allow Grandist.
Allow access (mobile)
• iPhone/iPad – Safari: On the call page tap aA → Website Settings → set Camera and Microphone to Allow, then reload. Or go to Settings → Safari → Camera/Microphone → Allow.
• iPhone/iPad – Chrome: On the call page tap the lock icon → Permissions → allow Camera/Microphone. If you don’t see it, open Settings (iOS) → Chrome → Camera/Microphone → Allow, then reload.
• Android – Chrome: On the call page tap the lock icon → Permissions → Camera/Microphone → Allow. Or go to Chrome → Settings → Site settings → Camera/Microphone and allow grandist.com.
• Android – Edge: Tap the lock icon → Site settings → allow Camera/Microphone. Or Edge → Settings → Site permissions → Camera/Microphone.
• Android – Firefox: Tap the lock icon on the address bar → Permissions → Allow. Or Firefox → Settings → Site permissions and allow Camera/Microphone.
If it still doesn’t work
• Close other apps that might be using the camera/mic (e.g., WhatsApp, Instagram, Zoom, FaceTime).
• Check OS permissions: iOS → Settings → [your browser] → Camera/Microphone → Allow; Android → Settings → Apps → [your browser] → Permissions → Camera/Microphone → Allow.
• Pick the correct device in the call UI if there’s a selector.
• Refresh the page and tap Allow when prompted.
• Update your browser and restart your phone.
