When you start a call, your browser will ask for permission to use your camera and microphone. Simply tap "Allow" to join.
If you clicked "Block" by mistake or the prompt didn't appear, follow these steps to fix it.
On Mobile
iPhone & iPad (iOS)
Safari: Tap the aA icon in the address bar → Website Settings → set Camera and Microphone to Allow, then reload the page.
Chrome: Tap the lock icon in the address bar → Permissions → toggle Camera and Microphone to On, then reload.
Still not working? Go to your device Settings → Safari (or Chrome) → Camera and make sure access is turned on.
Android
Chrome: Tap the lock icon in the address bar → Permissions → Allow Camera and Microphone.
Firefox / Edge: Tap the lock icon → Permissions → Allow.
Still not working? Go to device Settings → Apps → Chrome → Permissions and allow Camera/Microphone.
Common Fixes
Close other apps: Apps like WhatsApp, Zoom, or Instagram can "lock" your camera. Fully close them and try again.
Refresh: Sometimes a simple page refresh triggers the "Allow" prompt again.
On Desktop (Troubleshooting)
Chrome / Edge: Click the lock icon in the address bar → switch Camera and Microphone to On/Allow, then reload.
Safari (macOS): Click Safari in the top menu → Settings for This Website → choose Allow.
Firefox: Click the lock icon → Permissions → remove the "Blocked" setting and reload to prompt "Allow" again.